Every question you have before saying yes.
From setup and onboarding to data quality and delivery — everything your revenue, IT, and commercial teams need to know about AirGain.
29
Questions answered
95%+
Data accuracy SLA
99.95%
Platform uptime
2–4 wks
300+
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Setup & Onboarding
What to expect from day one to go-live
How long does it take to go live after signing?
Most airlines are live and receiving data within 2–4 weeks of contract signature. The timeline covers requirements finalisation, source configuration, data validation, RMS format alignment, and team training. For simpler setups, we’ve onboarded airlines in under two weeks. Your dedicated account manager will give you a precise timeline during the onboarding kickoff call.
Can AirGain deliver data in my RMS format?
Yes. AirGain is integrated with all leading RMS solutions in the market. We deliver data in the exact format your system requires — whether that’s a proprietary RMS feed, Excel, CSV, XML, or JSON. During onboarding, we work closely with your IT team to configure and validate the format before go-live.
What delivery mechanisms do you support?
We support multiple delivery methods to fit your infrastructure: REST API SFTP Cloud Storage BigQuery Data Lakes
Data can be delivered in CSV, Excel, XML, JSON, or any other format you require. During onboarding, we configure the delivery method and validate the pipeline before your team takes over.
Can reports be timed to arrive before my RMS processing window?
Yes. We understand that your RMS processes data at specific times, and a late delivery means a missed pricing cycle. During onboarding, we work closely with your revenue and IT teams to schedule data delivery exactly when you need it — so your RMS always has fresh, current intelligence before it runs.
What support do we get during and after onboarding?
Every AirGain account includes a dedicated account manager from day one — not a shared support queue. During onboarding, they oversee the technical setup, handle format configuration, and run hands-on training for your revenue and pricing teams. After go-live, they remain your first point of contact for any data queries, configuration changes, or platform questions. We also operate a global help desk and conduct monthly review sessions.
Data Delivery
How we collect, process, and send your data
How do you handle blocking or anti-scraping measures on airline and OTA websites?
We have a dedicated, experienced data acquisition team using industry-leading technologies to maintain business continuity when sources change their access controls. Our infrastructure is designed to adapt automatically — rotating intelligently and updating collection methods without interrupting your data feed. Source disruptions are monitored in real time, and our team resolves them proactively, typically before they affect your delivery.
Is there any limitation on processing large data sets?
No. AirGain is built on enterprise-scale infrastructure — scalable cloud architecture, Data Lakes, and self-healing data pipelines ensure we can handle any shopping volume without bottlenecks. Whether you’re tracking 50 routes or 3,000, the infrastructure scales to match your needs. We also support Cloud Burst for high-volume spikes such as schedule changes or peak season surges.
Can I get a single consolidated file of all data collected each day?
Yes. We can consolidate your entire day’s data into a single file and deliver it to a mutually agreed location — SFTP, cloud bucket, or email — at a time you specify. You can also receive multiple delivery windows throughout the day if your workflow requires it. The format, timing, and destination are all configured during onboarding.
Can I request a fresh data pull at any time, outside the scheduled delivery?
Yes. AirGain supports unlimited on-demand reports — pull fresh data at any time of day or night without waiting for a scheduled run. When a sudden market shift happens and you need current fares immediately, your team can trigger a fresh pull directly. This is one of the key differentiators from providers who batch data overnight and deliver it on a fixed schedule.
Do you offer SLAs? What do they cover?
Yes. Every AirGain account is backed by a defined SLA covering: data sufficiency (98%+), data accuracy (95%+), on-time delivery, and application uptime (99.95%). We maintain a 100% issue resolution rate across all accounts, with a dedicated team monitoring and resolving any data inconsistencies before they impact your team.
Data Variety
What data types and sources we support
Can I get data from mobile apps?
Yes. AirGain collects data from both iOS and Android mobile apps across airlines, OTAs, and meta platforms — and critically, we differentiate mobile rates from desktop rates. This matters because carriers and OTAs frequently show different prices across devices, and without mobile data, you’re working with an incomplete picture of the market.
Can AirGain map multiple airports within the same city?
Can you deliver data for ground transport like bus and train?
Yes. For airlines competing with high-speed rail or intercity coach routes on short-haul O&Ds, we can deliver competitive pricing data for bus and train alongside your standard airfare data. This is particularly relevant for European carriers on routes under two hours where rail is a genuine pricing competitor.
Can I track multiple length-of-stay combinations for round-trip fares?
Yes. AirGain supports flexible length-of-stay (LOS) configuration for round-trip shopping — you can define multiple LOS combinations within a single subscription. There is no rigid restriction on the LOS parameters, and you can adjust them post-contract as your analytical needs evolve.
Rate Parity
Channel consistency, alerts, and fixing fare gaps
We already use Rate Intelligence. Why would we also need Rate Parity?
Rate Intelligence tells you what competitors are charging. Rate Parity tells you when your own fares are inconsistent across OTAs, metas, and your direct site. They answer different questions. Without parity, you can be perfectly competitive against other airlines while simultaneously losing direct bookings to an OTA showing a lower version of your own fare — with commission attached. Both together give you the complete picture.
Does a parity break mean an OTA is doing something wrong?
Not necessarily. Many fare discrepancies arise from distribution system quirks, currency conversion logic, markup rules, or refresh cycle timing — not bad actors. What matters is having visibility the moment they happen, so you can diagnose quickly, correct the issue, and have a data-backed conversation with distribution partners. Parity gives you that visibility without assumptions or blame.
How quickly does AirGain detect a parity break?
Detection is continuous and real-time. The moment a channel shows a fare that differs from your direct site fare, AirGain flags it — telling you which channel, which route, which flight, and the exact gap. You can also set custom alert thresholds so you’re only notified when the variance exceeds a level you define. The average manual detection time without automation is 48 hours. With AirGain Parity, it’s minutes.
How does parity affect our ranking on Google Flights and other metas?
Meta platforms like Google Flights and Skyscanner reward consistent, aligned pricing with higher rankings. When your fares are inconsistent across channels, your direct site is penalised in search results — pushing you lower on the list at the exact moment a high-intent traveller is deciding where to book. AirGain Parity includes a Meta Ranking Intelligence view that shows how often you appear in top positions and tracks how fare inconsistencies are pulling your ranking down.
Is Rate Parity a separate tool, or does it live inside AirGain?
Rate Parity is a module within the same AirGain platform your team already uses for competitive intelligence. There is no separate tool, no second login, and no additional heavy setup. Parity sits alongside Fare Trends, Fare Evolution, and Capacity in your existing dashboard — so your revenue, distribution, and e-commerce teams all work from one unified view.
What's the commercial impact of fixing parity issues?
Four measurable outcomes: more direct bookings (customers trust your price when it’s consistent and book direct), better meta performance (aligned fares improve your ranking on Google Flights), stronger OTA relationships (you can diagnose and resolve issues with data rather than assumptions), and higher total revenue (direct bookings unlock ancillary sales — bags, seats, upgrades — that OTA bookings don’t carry). Fare gaps as small as 3% are enough to shift conversion away from your direct channel.
Data Quality
Accuracy, sufficiency, and methodology
What data accuracy and sufficiency standards does AirGain guarantee?
AirGain maintains contractual standards of 95%+ accuracy and 98%+ sufficiency across all accounts. Every data point includes its crawl timestamp so your team always knows exactly how current the intelligence is. These aren’t aspirational targets — they’re SLA commitments with defined resolution processes if they’re not met.
How does AirGain collect fare data — is it scraped or sourced differently?
AirGain uses a reverse shopping methodology — we simulate real traveller search behaviour to collect fares. This ensures what we capture is exactly what passengers see when they search, not what carriers or OTAs choose to surface. Crucially, every data point is freshly collected for your account. We never serve cached, reused, or repurposed data from other clients’ shopping sessions. Your data is yours alone.
How much historical data can I access?
AirGain provides up to 365 days of historical fare data across your routes. This allows you to compare current pricing against any point in the past 12 months — useful for understanding seasonal patterns, how competitors behaved around key events, and how your fare positioning has evolved. Historical data is available for all channels: airline.com, OTAs, and meta platforms.
We're currently using another provider. How does AirGain compare on data quality?
Data quality failures — stale rates, cached fares, low sufficiency scores — are the most common reason airlines switch to AirGain. We’d encourage you to run a parallel evaluation: let us run alongside your current provider on the same routes for a period and compare the results directly. That’s the most honest way to assess the difference. We’re confident in what you’ll find. Book a demo and we can set that up.
Security & Compliance
How we protect your data and meet regulatory standards
What security certifications and compliance standards does AirGain hold?
AirGain is PCI DSS compliant and GDPR compliant. The platform supports SSO (Single Sign-On) and MFA (Multi-Factor Authentication) to enforce access control within your organisation. All data in transit is encrypted, and our infrastructure undergoes regular security audits. Full compliance documentation is available on request.
Is our competitive intelligence data shared with other airlines or clients?
Never. Your data is collected exclusively for your account and is never shared, sold, or used to service any other client. AirGain does not aggregate or re-purpose your shopping data across accounts. Your competitive intelligence — the routes you monitor, the competitors you track, the queries you run — stays completely private to your organisation.
Can we control which team members have access to which data?
Yes. AirGain supports role-based access controls so you can define exactly who in your organisation can access which dashboards, reports, and data sets. SSO integration means user provisioning and deprovisioning can be managed through your existing identity provider — reducing the IT overhead of managing platform access separately.
Billing & Pricing
Subscription models and contract flexibility
What are AirGain's billing and contract options?
AirGain offers flexible subscription plans tailored to your network size, data requirements, and budget. Contracts are available on annual and multi-year terms, with quarterly billing options available depending on your arrangement. Pricing is based on the scope of your subscription — routes, sources, delivery frequency, and additional modules like Rate Parity. Contact our sales team: amit.vadhera@rategain.com
Can we change our subscription criteria after the contract is signed?
Yes — this is one of the things our customers value most. You can adjust routes, competitors, channels, reporting criteria, and delivery formats at any time, even after contract finalisation, without renegotiating. Networks change, strategies evolve, and we’ve designed AirGain subscriptions to flex with your business rather than lock you into a fixed configuration for the length of your contract.
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