Usability and Accessibility – How they are making AirGain smarter for you!

Ever since the launch of the upgraded AirGain 2.0, we have been constantly making improvements by adding the features that can help airline revenue managers take faster and more accurate decisions in the new normal.

Accurate pricing and faster decisions are the function of two key product tenets – usability and accessibility.

Usability combines the user interaction with the system as well as how quickly can the user get the information that they need from the system. Our team constantly focuses on faster data delivery but also focuses on how quickly we can help our users understand this information.

Accessibility is to ensure that there is no compromise in getting access to the right data any time of the day- This assumes more criticality as cyber security and hacks become part of our daily lives. It also becomes critical as we are delivering competitive data which is confidential for your decision making.

Considering the above factors – our latest release allows our users to solve for the same and do much more.

Lets understand the features in detail.

Improving Usability Through Schedule View

One of the major upgrades from Version 1, Schedule view on AirGain 2.0 lets users easily acquire flight schedule information and analyze it from within a single frame. The view is positioned as a separate tab on the AirGain app for easy access and has several intuitive controls that speed up the process of information acquisition.

Collated Competitor Flight Data:

Schedule View is a one-stop solution for revenue managers as well as pricing analysts to quickly draw up the list of flights operating on a given day, week, or any other fixed time duration. The users can search for all the scheduled flights of competitors for a particular OnD or even for multiple OnDs.

This list includes comprehensive and up-to-date details about the flights including the operator, route, day, date, departure time, arrival time, flight duration, class, etc. This saves an enormous amount of time for the end-user, who does not have to spend time manually hunting for flight information on the web.

Downloadable Search Outcomes:

Searches that have been performed on Schedule View can be downloaded both in a tabular format and a graphical format. From a data scientist’s perspective, the tabular format is ideal, as it provides granular level insights that can be used for the analysis of competitor behavior and to understand the flight load on a given day. Based on these analyses, your flight schedules can be tweaked or modified to give you better results than your competitors.

The graphical view can be shared with the Senior Management for quick reference and guidance, as the data is presented as a visual overview allowing fast consumption and comprehension.

Multiple Filters and Search Criteria:

Another key addition to Schedule View is the ability to utilize pro-level filters while searching for flights. These filters include options like Flight Number, Carrier, Day of Week (DoW), Departure Date, and Departure Time.

This allows the user to choose only the information that is relevant and required for that particular report, reducing the time taken to manually remove irrelevant search results.

Accessibility

Airline pricing data is sensitive, and if this data falls into the wrong hands it could have negative repercussions. We have revamped AirGain’s User Access Management mechanisms to include robust features that save time, money and safeguard your data as well. This includes role-based access control, password self-change and configurability for email reports and time zones.

Control What Others See Easily

Earlier, everyone who logged in to the AirGain dashboard had the access to perform actions without restrictions. In case an analyst was to place an order on the platform by mistake, it could cost the company thousands of dollars. We realized that this is less than ideal, as not every user in the organization needs to have infinite unrestricted access to these features. By introducing access governance, or what we call Role-based Access Control (RBAC), the chances of feature misuse are nullified.

Based on the three roles for accounts – Super Admin, Admin, and Analyst, only those who need access to a given feature would be able to use it.

The Super Admin has total control of the account and can control what other users can see on the account. The Super Admin can also create, remove or modify users within a fraction of a second. For now, each account can have only one Super Admin, but this may change in the upcoming release.

The Admin can perform elevated privilege tasks, which the regular users do not have access to. The Analyst can view and process Schedules, Graphs, and other statistical data to compile reports.

Thus, role-based access can be provided to different groups of users, based on their specific work requirements.

Say Goodbye to Tech Support

As per a survey, 30-50% of IT helpdesk calls and requests are for password resets due to blocked/forgotten passwords. From a cost-to-organization perspective, this amounts to a sizeable $70 a day, which is $25,550 annually. While this may not seem to be a huge sum for a large organization, it is still an unnecessary expense that can be done away with.

Through our Change Password functionality, users can now easily change or reset their passwords on their own, without having to depend on the IT team. This also lets users change passwords on the go, using their own devices, thereby reducing the risk of passwords getting exposed in case of a security breach.

Right Report , Right Time

If the reports are not generated in the correct format, it could cost the airline a lot of time and money. Having precise reports for a given slot, and being able to automate the sending of this report to a provided address can make the process easier for revenue managers. By streamlining AirGain, users can now configure the email addresses to which individual reports should go to.

Localizing Time and Currency

Earlier, a default time zone was set up on the account, across all users. Realizing the need to let different users have time schedules based on their location, we’ve introduced a feature where users can modify their default currency for fare analysis, as well as the time zones they are generating the reports for. This ensures that the report generation process is smooth, and there is no ambiguity in scheduling a report due to local time zone conversions.

As can be seen above, the User Access Management features have been given a major revamp, putting the users in control of the data they are handling. This is just one step out of many which we have planned to make AirGain 2.0 as user-friendly as possible.

Key Takeaways:

• All competitor’s scheduled flight information is available in a single view
• Easy to modify search results before generating reports.
• Enhanced User Access Management now allows three types of user roles – Super Admin, Admin, and Analyst, each having their own access rights to the features on the platform.
• Self-serve credential management making sure you don’t need IT assistance
• Time Zone and Currency can now be directly set by the user

If you’re interested in learning how AirGain is helping the fastest growing airlines, reach out to our experts for a free, no-commitment demo.

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About the Author

Vikram Syal
Vice President – Product Management
RateGain

In his current role, Vikram Syal leads the Engineering team at RateGain and drives the vision, strategy, and implementation of the integrated systems collaborating with sales, marketing, and other groups to support the ongoing process and customer deliveries.

With an experience of 12+ years in various technological disciplines, he is a core product enthusiast, highly inquisitive, and detail-oriented innovative personnel.